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Privacy Policy

Last Updated: 10 May 2025

Introduction

Linenhaus ("we", "us", "our") is committed to handling personal information with care. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have regarding your data. It applies to information collected through our website at linenhaus.cyou and during any engagement with our services.

Our services are based in Kuala Lumpur, Malaysia. We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs how personal data may be collected, held, and processed by commercial organisations.

Data We Collect

Information you provide directly

  • Name and email address (required when contacting us via the website form)
  • Phone number (optional, if provided on the contact form)
  • Any personal details shared voluntarily in the message field of our contact form
  • Information shared during sessions — held separately and not stored on this website

Information collected automatically

  • Cookies and similar identifiers (see our Cookie Policy for details)
  • General browsing data such as pages visited and time spent, where analytics cookies are accepted
  • Device and browser type for site functionality

Legal Basis for Processing

We process personal data on the following grounds:

  • Consent: when you submit our contact form or accept optional cookies
  • Legitimate interest: for improving our website and communicating with people who have made enquiries
  • Contractual necessity: when we provide services to you under an agreed engagement

How We Use Your Information

  • To respond to enquiries submitted via our contact form
  • To arrange and administer engagements with clients
  • To send relevant updates about our services, where you have indicated interest
  • To improve our website based on aggregate usage data
  • To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling. We do not sell your data to third parties.

Data Sharing

We do not sell, rent, or trade personal information. We may share data with:

  • Website hosting providers, solely for technical operations
  • Analytics services (such as Google Analytics), only where you have accepted analytics cookies
  • Authorities if required to do so by Malaysian law

All session content — what is shared during a coaching session, workshop, or drafting engagement — is kept strictly confidential and is not disclosed to any third party under any circumstances, except where required by law.

Data Retention

Enquiry data from the contact form is held for up to 12 months, after which it is securely deleted. Client engagement records are retained for up to three years following the close of an engagement, then deleted. Analytics data is retained according to the terms of the analytics provider (typically 14 months for Google Analytics).

Cookies

We use cookies on this website. For full information on what cookies we use and how to manage your preferences, please read our Cookie Policy.

Data Protection Measures

  • Website traffic is encrypted via HTTPS
  • Access to client records is limited to the practitioners directly involved in the engagement
  • Third-party service providers are selected for their data protection standards
  • We review our data handling practices periodically

Your Rights

Under the PDPA and as a matter of general good practice, you have the right to:

  • Access personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your data (subject to our legal obligations)
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the Malaysian Department of Personal Data Protection

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing any personal information with them.

Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently done so, please contact us and we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will post a notice on our website. The date at the top of this page reflects when the policy was last revised. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or how we handle your data: