Our Story
Where Linenhaus came from
Linenhaus began in 2019 when two facilitation practitioners in Kuala Lumpur found themselves working on the same recurring problem: families making difficult decisions — relocations, care arrangements, personal disclosures — but struggling to have the underlying conversations that would make those decisions easier to live with.
The name comes from a simple image. Linen is a textile that holds its shape over time. It is not showy, but it is durable. We thought of our work in the same way — not dramatic interventions, but steady support for the conversations families need to have and keep having.
We are not therapists, and we are not advisers. We are practitioners of structured communication — people who know how to design a conversation so that what needs to be said can be said, and what needs to be heard actually gets heard.
Our work is conducted entirely in English. We operate primarily in the Klang Valley and offer video-based sessions for families across Malaysia and internationally when family members are dispersed.
Our Values
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Honesty about scope
We say clearly what we do and what we do not do. We refer on when something falls outside our practice.
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Neutrality in facilitation
We do not take sides. Our role is to improve the quality of the conversation, not to decide what the right answer should be.
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Discretion as default
What families share with us stays with us. Privacy is built into how we work, not offered as an add-on.
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Defined, honest engagements
We work in clear, bounded arrangements. You know the duration and scope from the start.
The People
Who you will be working with
Our practitioners have backgrounds in facilitation, organisational communication, and adult education. We are not counsellors, and we do not position ourselves as such.
Siti Hajar
Lead Facilitator
Over twelve years working with families, organisations, and community groups on structured dialogue. Trained in participatory facilitation methods.
Rajan Menon
Communication Practitioner
Background in adult education and written communication. Works with individuals on personal statements and caregiver coaching arrangements.
Yeap Chuei Lin
Workshop Coordinator
Designs and coordinates the Family Decision Workshop process. Specialises in pre-session preparation and the production of shared outcome notes.
How We Work
Standards that guide every engagement
Scope Clarity
Every engagement begins with a clear written outline of what will be covered, how many sessions are involved, and what is outside our practice. Nothing is left vague.
Confidentiality Protocol
Client information, session content, and any documents produced are kept strictly private. We do not discuss cases with outside parties under any circumstances.
Consistent Referral Practice
When a conversation touches on mental health, legal matters, medical questions, or financial decisions, we stop and refer. We maintain a current list of qualified professionals for this purpose.
Written Documentation
Every engagement produces at least one written output — a shared note, a communication guide, or a drafted statement. Verbal sessions alone are not our model.
Non-Directive Facilitation
We do not lead families towards a particular outcome. Our facilitation methods are designed to surface what the family itself thinks and values, not to impose an external view.
Ongoing Practice Review
Our practitioners review facilitation methods and communication frameworks regularly. We do not rely on static approaches developed years ago without revisiting them.
Family communication support in Kuala Lumpur
Malaysian families navigate a particular kind of complexity. Households often span three generations. Siblings may live in different cities or countries. Expectations about who speaks, who decides, and who keeps quiet are shaped by culture, religion, language, and family history — sometimes all at once.
Linenhaus works in this context. We are not a service imported from another setting and applied here without adjustment. Our practitioners have spent years working with families in Kuala Lumpur, the Klang Valley, and across Malaysia, and the arrangements we offer reflect what we have seen families actually need.
Our services sit in a space that is often overlooked: between families managing on their own and families engaging formal professional services. We are useful at the moment when a family knows it needs to talk — about care, about a major change, about something personal and important — but is not sure how to structure that conversation.
What we offer is not therapy. It is not legal advice. It is not financial planning. It is skilled, experienced help with the human work of speaking clearly, listening carefully, and producing a record that everyone in the family can refer to afterwards.
Ready to explore whether we can help?
An initial conversation costs nothing and carries no obligation. We would be glad to hear about your family's situation.
Get in Touch