6+
Years of practice
180+
Families supported
4.8
Average client rating
94%
Returned for a second engagement
Reviews
In their own words
Norlia Razak
Petaling Jaya, Selangor
"My sister and I had not really spoken properly in two years — since our mother moved in with me. We both had things to say but no way to say them without it becoming an argument. The coaching sessions gave us a structure. By session four we had written a shared update system that everyone in the family now uses. Simple, but it took an outside person to help us see how to do it."
Caregiver Coaching · April 2025
David Tan
Kuala Lumpur
"We used the Family Decision Workshop to talk through my father's move to a smaller apartment and eventually to a care facility. There were four of us siblings and my father himself. I was not sure how we would get through four hours without it becoming tense, but the facilitator managed the conversation very well. The shared note we left with was something we all agreed on. I did not expect that."
Family Decision Workshop · March 2025
Azlina Ibrahim
Shah Alam, Selangor
"I wanted to write something to my children explaining a difficult choice I had made years ago — something I had never been able to say out loud. The drafting sessions helped me find a way to say it that was honest without being more than they needed to read. The practitioner was patient and I never felt judged. I did have to push myself to complete the second session, but the document I ended up with was what I had been trying to write for eight years."
Drafting Companion · April 2025
Priya Mohan
Ampang, Kuala Lumpur
"My brothers and I are in three different countries and my mother is in Subang. The caregiver coaching was done entirely online and it worked well. The hardest part was actually the communication between the helper, the neighbours who were also helping, and us. Linenhaus helped us write a very simple weekly note template that now everyone contributes to. It sounds small but it changed everything."
Caregiver Coaching · February 2025
Kelvin Lim
Bangsar, Kuala Lumpur
"The workshop format was good. I would say our family needed more preparation than we thought we did — in the first hour, we spent a lot of time on things we could have clarified before the day. But the facilitator redirected us without it feeling like we were being corrected, and by the afternoon we were at the point we needed to reach. The written note was very useful afterwards when one sibling tried to revisit a settled issue."
Family Decision Workshop · March 2025
Suriani Yusof
Cheras, Kuala Lumpur
"I used the Drafting Companion to write a letter to my eldest daughter. She and I had a difficult period when I remarried, and I wanted to explain my perspective in writing so she could read it in her own time. The sessions helped me realise I was trying to put too much into one document. They helped me focus. She has not said much yet, but she has kept the letter, which is something."
Drafting Companion · April 2025
Case Studies
Three families, three situations
Case Study 01 — Caregiver Coaching
The situation
Four adult children, each with different views on how their widowed mother should be cared for. Disagreements were handled via family group chat, which had become a source of conflict. The eldest sibling in KL was carrying most of the practical burden but felt unrecognised by the others in Penang and Singapore.
What we did
Six coaching sessions over three months, beginning with individual calls with the two most conflicted siblings to understand their positions, then joint sessions to work on a shared communication structure. We helped draft a weekly family update format and a simple agreement about who was responsible for which decisions.
Where they arrived
A written family communication protocol covering updates, decisions, and emergencies. The group chat remained, but its use became more focused. The eldest sibling's role was acknowledged in writing. Communication tension reduced significantly within the first month.
"It is not perfect, but at least now we know what we each agreed to." — eldest sibling, KL
Case Study 02 — Family Decision Workshop
The situation
A family of three adult siblings and an ageing father were considering whether the father should move closer to one of the siblings' homes, relocate to a retirement community, or remain in the family home with additional help. Every previous attempt to discuss this had ended inconclusively or in argument.
What we did
A pre-session preparation call with the eldest sibling to understand the key concerns and the family's communication patterns. A four-hour facilitated session involving all four family members, structured around the father's own preferences first, then the practical considerations. We produced a shared note on the day.
Where they arrived
The family agreed on a six-month trial of increased home support, with a specific review date noted in the shared document. Two of the three siblings had arrived expecting a decision that day; the third had not. The facilitated structure helped them understand why the six-month trial was a reasonable step rather than an avoidance of the decision.
"My father spoke more in that four hours than he has in the last three years of family dinners." — middle sibling
Case Study 03 — Drafting Companion
The situation
A man in his sixties wanted to write a letter to his two adult sons explaining decisions he had made during a period of family difficulty in the 1990s — decisions that had affected the family significantly. He had tried several times over the years to write this letter and had not been able to find the right form.
What we did
Two sessions. The first was mostly listening and helping him understand what he was actually trying to say, and what his sons needed to hear — those were not the same thing. The second was working through a structure and tone for the letter. We did not write it; he wrote it. We helped him see when he was defending himself rather than explaining, and when he was explaining rather than acknowledging.
Where they arrived
A three-page letter his sons have both read. One son responded by letter. The other has not responded yet. The client told us the process of writing the letter was itself a significant experience, and that he felt he had finally said something clearly that he had been unable to say for twenty years.
"I have been carrying this for a long time. It is lighter now." — client
How to reach us
We are glad to answer questions before you commit to anything.
Phone
+60 16 538 7194Address
18, Jalan Kuching,
51200 KL, Malaysia
Hours
Mon–Fri: 9am–6pm
Sat: 9am–1pm
Would working with Linenhaus help your family?
Reach out for an initial conversation — no commitment required. We will listen and be straightforward about whether one of our arrangements could be useful.
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